Return and Refund Policy

At MohyQ, customer satisfaction is our priority. All products are quality-checked before dispatch to ensure they meet our standards. However, we understand that online fashion purchases may sometimes require returns or exchanges. Please review our policy below.

1. Eligibility for Return or Exchange

Returns or exchanges are accepted only under the following conditions:

• The product received is damaged or defective
• An incorrect product was delivered

To request a return or exchange, please contact us within 48 hours of delivery and provide:

• Order number
• Clear images showing the issue
• A mandatory unboxing video clearly showing the sealed package being opened

Important: Requests without an unboxing video may not be eligible for return, refund, or exchange.

Once the issue is verified, we will arrange a replacement or initiate a refund as applicable.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products that have been worn, washed, used, or altered
• Items without original tags, packaging, or invoice
• Sale, discounted, or clearance items
• Customized or personalized products

3. Return Process

If your return request is approved:

1. Our team will share the return shipping instructions.
2. The item must be securely packed in its original packaging.
3. The customer may be required to ship the product via a reliable courier service and share tracking details.

Once we receive and inspect the returned product, the refund or exchange will be processed within 7–10 business days.

4. Refund Policy

• Approved refunds will be processed to the original payment method.
• Depending on your bank or payment provider, it may take 3–5 business days for the amount to reflect in your account.

5. Order Cancellation

Orders can only be canceled before dispatch.
Once the order has been shipped, cancellation requests cannot be accepted.

6. Damaged or Defective Products

If a product arrives damaged, customers must provide:

• Clear photos of the damage
• A mandatory unboxing video recorded while opening the sealed package

Our team will review the evidence before approving a replacement or refund.

7. Exchange Policy

Exchanges are subject to stock availability. If the requested product is unavailable, we may offer:

• A replacement with a similar product of equal value
• Store credit for future purchases

8. Contact Information

For return, refund, or exchange-related queries, please contact:

Email: admin@mohyq.com
Website: www.mohyq.com